CASE STUDIES

Superior Results

IT CONSULTING FIRM

Chamberlain & Associates was engaged to assist the CEO improve new business development, competitive positioning and market share in the highly competitive IT services market.


Key Outcomes:

•50% increase in new business pipeline

•41% increase in sales results

•33% increase in sales professional well-being & engagement

•20% increase in sales professional capability


The engagement has now expanded to include recruitment, finance, products and partnerships functions.

$500M MASTER SERVICES AGREEMENT

Legacy agreement expiring and needed to be renegotiated to improve the commercial viability. A new partnership and governance model was designed to support ongoing innovation & continuous improvement.


Results:

•Retained 100% of the services & revenue

•Transformed the relationship governance model

•Designed a risk / reward model

•CX innovation initiatives and roadmap

•Improved contract profitability by 50%

•Negotiated price increases on loss making services

•Funded co-innovation and co-continuous improvement program

ONLINE EDUCATION COMPANY

Chamberlain & Associates was engaged to develop the leadership capability of their Marketing Operations Director.


Key Metrics:

•20% increase in performance

•42% increase in leadership effectiveness

•23% increase in stakeholder relationship effectiveness


“Andrew helped me to take on new perspectives, supported me in removing blockages that I experienced in my role and enabled me to create a more engaged and autonomous team. Whether you are a new or experienced leader, I would recommend coaching with Andrew without hesitation.”

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