IT CONSULTING FIRM
Chamberlain & Associates was engaged to assist the CEO improve new business development, competitive positioning and market share in the highly competitive IT services market.
•50% increase in new business pipeline
•41% increase in sales results
•33% increase in sales professional well-being & engagement
•20% increase in sales professional capability
The engagement has now expanded to include recruitment, finance, products and partnerships functions.
$500M MASTER SERVICES AGREEMENT
Legacy agreement expiring and needed to be renegotiated to improve the commercial viability. A new partnership and governance model was designed to support ongoing innovation & continuous improvement.
•Retained 100% of the services & revenue
•Transformed the relationship governance model
•Designed a risk / reward model
•CX innovation initiatives and roadmap
•Improved contract profitability by 50%
•Negotiated price increases on loss making services
•Funded co-innovation and co-continuous improvement program
ONLINE EDUCATION COMPANY
Chamberlain & Associates was engaged to develop the leadership capability of their Marketing Operations Director.
•20% increase in performance
•42% increase in leadership effectiveness
•23% increase in stakeholder relationship effectiveness
“Andrew helped me to take on new perspectives, supported me in removing blockages that I experienced in my role and enabled me to create a more engaged and autonomous team. Whether you are a new or experienced leader, I would recommend coaching with Andrew without hesitation.”